Refund policy
At Arelto Beauty, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return process.
30-Day Return Policy
We accept returns within 30 days of the delivery date. To be eligible, items must be:
- Unused and unopened
- In original packaging with all seals intact
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
Email us at llcmustak577@gmail.com with your order number and reason for return. We will respond within 1–2 business days with return instructions. Please do not send items back without prior authorization.
Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be credited to your original payment method within 5–10 business days. Original shipping fees are non-refundable.
Exchanges
If you received a damaged or defective item, we will replace it at no additional cost. Please contact us at llcmustak577@gmail.com within 72 hours of delivery with clear photos of the damage.
Non-Returnable Items
- Opened or used beauty/skincare products (for hygiene reasons)
- Final sale or clearance items
- Gift cards
- Items returned after 30 days of delivery
Late or Missing Refunds
If you have not received your refund after 10 business days, please check your bank account first. If the issue persists, contact us at llcmustak577@gmail.com and we will resolve it promptly.